Frequently asked questions

Turn off your main water supply immediately to prevent flooding. Contain the water with towels or buckets and move valuables out of the way, then call an emergency plumber to assess and repair the damage.

When water stops draining completely, starts backing up, or there’s a foul smell. Gurgling pipes or slow drainage in several fixtures can mean a severe blockage that needs professional clearing.

Plumber’s tape or a bucket can help temporarily, but leaks get worse over time and can cause structural damage and higher water bills. It’s best to have a plumber repair it properly.

Most installations take 2–3 hours. It may take longer if extra work is needed, such as relocating the system or upgrading gas or electric connections.

Conventional gas or electric storage systems typically last about 10 years, and instantaneous units even longer.

Yes – we can repair any brand or model of hot water system, and service most types.

No need to stress – we can take care of that for you.

A build-up of hair, grease, soap scum, food scraps, tree roots or foreign objects flushed down toilets or sinks.

Slow drainage, gurgling pipes, foul smells, water backing up in sinks or toilets, and pooling water around drains.

For minor blockages, try a plunger, a drain snake, or baking soda and vinegar. If it persists, call a professional before it causes damage.

Only flush toilet paper, use drain strainers, put grease in the bin instead of the sink, and book regular drain maintenance.

Removing impurities and contaminants – such as sediment, chlorine, bacteria and heavy metals – to make water cleaner, safer and better tasting.

Water passes through one or more filter layers. Activated carbon removes chlorine, taste and odour; reverse osmosis removes heavy metals, bacteria and dissolved salts; sediment filters trap dirt, rust and debris.

It depends on the type of system – under-sink, reverse osmosis or whole-house – and your home. We’ll give you an upfront quote before any work starts.